Unwanted/unsuitable goods:

We hope that you will be happy with the tools and equipment you order. However, should you have a change of mine for any reason, under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this web site for a refund. This does not apply to items personalised or made to your specification i e Special Orders. The following conditions apply:

• Orders must be cancelled within 7 days commencing the day of delivery by contacting 01592-654073 quoting your customer reference number.We will arrange collection though there would be a charge for this.
• Goods must be returned in their original unspoilt condition; i.e. unused and in their original packaging.
• We regret that we are unable to refund any delivery or postage costs.
• We are unable to issue any refund until the goods have been inspected.
• All goods should be suitably wrapped/packaged to make certain of safe handling and to protect them during transit.

Special Orders

Special order items may not be accepted back unless they are faulty.

Your legal rights are not affected

If returning goods yourself we recommend you obtain proof of postage.

Damaged in Transit (DIT):

We use established, specialist couriers to ensure that your goods reach you in perfect condition. However, in the unlikely event that your goods are damaged in transit, please call us on department on 01592-654073

• You must contact us by phone within 7 working days of delivery. Your legal rights are not affected

If there is a fault or missing parts:

Rigorous inspection and batch testing procedures are carried out by our Quality Control department and every effort is made to ensure all products reach you in full working order.

However should either of the following apply please contact us immediately or within 7 days of delivery quoting your customer reference number.

Missing Parts

Should your product be found to be missing parts Customer Care will arrange for these to be sent out.

Faulty goods

Should your product be found faulty on delivery Customer Care will arrange the collection of your product for inspection.

• Should the goods be verified to be faulty, Forthtools will either:
• Deliver a replacement free of charge, or
• Refund the price you paid for the goods if replacement is not required.
• We are unable to issue any refund until the goods have been inspected.
• Please include your customer reference number and contact details with the returned goods.
• If fuel has been added to the product this must be fully drained off prior to collection or the item may be refused.
• Your legal rights are not affected

In the event that a product you purchased on-line or mail develops a fault during its guarantee, usually 12-months from purchase date, we may offer repair, exchange or refund as appropriate. Your legal rights are not affected. Please contact the Customer Care department for further assistance.

Refunds:

Refunds will normally to be made to the same method of payment as your original purchase within 30 days of the transaction date.

* Our Hours of Business are Monday to Friday (excluding Bank Holidays) 0900-1700 hr.

Returns Procedure for In-Store Purchases

Faulty goods:

Most products are offered with a 12-month guarantee In the event that the product you purchased develops a fault during this time we may offer repair, exchange or refund as appropriate. Your legal rights are not affected For further information and assistance, please contact us on 01592-654073